Privacy Policy

Who we are

This privacy notice for Aloha Pools & Spas mobile application, My Aloha, directly affiliated with alohapoolsusa.com, describes how and why we might use your information while you use our services such as when you download the My Aloha app and engage with the application in any way.

Questions and concerns regarding this privacy notice and your choices should be addressed to Aloha Pools & Spas | 1400 West Reelfoot Street | Union City, Tennessee 38261 or contacting us at (731) 885-2020.

The amount of information you may be required to show will vary depending on your local or national business regulations. You may, for example, be required to display a physical address, a registered address, or your company registration number.

What personal data we collect and why we collect it

When you interact with My Aloha, Aloha Pools & Spas may process personal data, such as name, email address, personal account preferences; transactional data, such as purchase information; and technical data, such as information about cookies. Personal data is also generated from technical processes such as contact forms, comments, cookies, analytics and third party embeds.

Personal data is not just created by a user’s interactions with your site. Personal data is also generated from technical processes such as contact forms, comments, cookies, analytics, and third party embeds, and Aloha Pools & Spas uses this data to advise customers on pool and spa maintenance, future purchases of goods and services, etc. Aloha Pools & Spas may use personal data from the My Aloha application to update your customer file in our customer database and vice versa.

We keep track of certain information about you when you interact with My Aloha. This information includes features you use, where you click within the application, file types, names and sizes of attachments you upload or share within the application, search terms you use within the application, and correspondence you send and receive within the application. The information we collect is limited to content you provide through our application or website and does not extend to other applications or sites.

Aloha Pools & Spas has technical processes in place to protect your personal information.

Media

All uploaded files are usually publicly accessible in order to answer your questions. These will be viewed by Aloha Pools & Spas employees who may contact you through My Aloha when applicable. These files may include, but are not limited to, drawings or images of space on a property where a pool or spa is scheduled to be installed, drawings or images of a pool or spa install in-progress, customer-shared images of pools or spas requesting maintenance, etc.

Contact forms

Aloha Pools & Spas website and My Aloha contact form data is not re-sold to third parties for marketing purposes and will only be used for Aloha Pools & Spas correspondence with you.

Cookies

We do not use cookies to store personally identifiable information about My Aloha users. In certain areas of My Aloha and our website, we do use cookies to store session information, but force SSL encryption on the pages in these areas.

Analytics

We use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses cookies to help us analyze how users use our website, and Google Analytics for Mobile Apps enables us to understand the number of users My Aloha has, as well as their characteristics and where they come from. The information generated by the cookies about your use of the website and My Aloha app includes your IP address. This information will be transmitted to and stored by Google on its servers. Google will use this information for the purpose of evaluating your use of our website and My Aloha app, compiling reports on website and mobile application activity and providing other services relating to Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

Other various scripts to enhance your web experience are utilized on this website.

How we protect your data

Aloha Pools & Spas secures your personal information from unauthorized access, use, or disclosure. Aloha Pools & Spas secures the non-public personally identifiable information you provide in a controlled, secure environment, protected from unauthorized access, use, or disclosure from our computer servers, paper documents and all other forms of stored data. When non-public personally identifiable information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, and in compliance with guidelines established by PCI DSS (Payment Card Industry Data Security Standards).

We protect the integrity and privacy of your non-public personally identifiable information in a number of ways. We restrict access to non-public personal information about you to those employees who need to know that information to provide services to you. We maintain physical, electronic and procedural safeguards to protect your non-public personally identifiable information.